Refund policy

Final Sale & Refund Policy

ALL SALES ARE FINAL.

Ivy’s Boutique does not accept returns, exchanges, cancellations, or offer store credit for change-of-mind purchases. Please review product photos, descriptions, and sizing carefully before ordering.

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the item, packaging, and shipping label.

2. Shipping & Delivery Policy

Orders are processed within 1–3 business days. Weekends and holidays are not business days.

Once shipped, carrier delays due to weather, holidays, or other circumstances are outside our control. Tracking information will be provided when available.

Customers are responsible for providing a complete and accurate shipping address at checkout.

3. Incorrect Address & Returned Packages

Please double-check your shipping address before ordering.

If a package is returned because of an incorrect or incomplete address provided by the customer, the customer is responsible for the reshipping fee.

Once an order has shipped, we cannot guarantee address changes.

4. Lost, Stolen & Delivered Packages

If tracking shows delivered but you cannot locate your package, please check your mailbox, porch, household members, neighbors, or mailroom and contact the carrier.

Lost, stolen, missing, or misdelivered packages may require a carrier investigation before a resolution can be determined.