FAQ'S + Return Policies

Refund / Return Policy

All sales are final.
WE DO NOT OFFER REFUNDS OR EXCHANGES

Once your order has been shipped and a tracking number has been provided, we are no longer responsible for lost, stolen, or damaged packages. Please contact USPS for delivery issues.

Order Cancellation Policy

Orders can only be cancelled within 2 hours of purchase.
After that, your order has already begun processing and cannot be cancelled

Wrong Address Policy

Wrong Address Disclaimer
Please double-check your address at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If the package is returned to us, the customer is responsible for reshipping fees.

Shipping Policy

Processing time: 1–3 business days
Delivery time: 5–7 business days

If you haven’t received a tracking number after 1 week, please contact us so we can help.

Jewelry Care / Tarnish Tips

Our gold-plated pieces are made to last, but all plated jewelry lasts longer with proper care.
We recommend avoiding:

  • Water

  • Sweat

  • Perfumes

  • Lotions

  • Harsh soaps or chemicals

This helps your jewelry stay shiny and prevents fading since it is plated, not solid gold.

Contact Info

Contact Us
For questions about your order:

Email: Ivyshopco937@gmail.com

Phone # 213-524-8812