FAQ'S + Return Policies
Refund / Return Policy
All sales are final.
WE DO NOT OFFER REFUNDS OR EXCHANGES
Once your order has been shipped and a tracking number has been provided, we are no longer responsible for lost, stolen, or damaged packages. Please contact USPS for delivery issues.
Order Cancellation Policy
Orders can only be cancelled within 2 hours of purchase.
After that, your order has already begun processing and cannot be cancelled
Wrong Address Policy
Wrong Address Disclaimer
Please double-check your address at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If the package is returned to us, the customer is responsible for reshipping fees.
Shipping Policy
Processing time: 1–3 business days
Delivery time: 5–7 business days
If you haven’t received a tracking number after 1 week, please contact us so we can help.
Jewelry Care / Tarnish Tips
Our gold-plated pieces are made to last, but all plated jewelry lasts longer with proper care.
We recommend avoiding:
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Water
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Sweat
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Perfumes
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Lotions
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Harsh soaps or chemicals
This helps your jewelry stay shiny and prevents fading since it is plated, not solid gold.
Contact Info
Contact Us
For questions about your order:
Email: Ivyshopco937@gmail.com
Phone # 213-524-8812